Terms & Conditions


The placing of an order with us implies an acceptance of the Terms of Business herein stated

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Every care has been taken to ensure that all descriptions, measurements, colours and prices are correct and any measurements given are approximate. While every effort is made to ensure the accuracy of colour reproduction on this website, colours may vary.

If an item is unavailable, we reserve the right to substitute the item for a similar product at no extra cost to you. However if you are unhappy with the substituted item, you can return the product at no extra cost to you. (Please see the 'Returns Policy' section).

Care of Originals

Whilst every care and precaution is taken against loss of or damage to originals or articles entrusted to us, no liability is accepted should damage or loss occur.


Any complaint must be made within seven days of delivery, beyond which no claims can be entertained.

Additional Charges

Will be made for work over and above that normal for the reproduction of a particular class of work at our discretion if we are unable to work directly from your original artwork.


Are vaild for a period of 30 days. In the absence of finished artwork, we can only provide estimates which cannot be considered binding.

Sub- Contracting

We reserve the right to sub- contract all or part of any order as may be deemed expedient.

Reproduction of Originals

Orders are accepted on the understanding that the customer has secured all legal rights and that we are idemnified from all liability consequent on the reproduction.

In the event that a product is listed at an incorrect price due to human or technical error, Grafico (GB) Ltd t/a KPE Graphics shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Grafico (GB) Ltd t/a KPE Graphics shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and monies have been paid. Please note that prices can increase as well as decrease.

Please note that only one promotional code or other discount can be used per order.

Basis of Sale
When you click on "Buy Now" at the checkout on the website, or telephone our mail order line, you offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions. If your order is acknowledged online, you will be notified of this soon after you submit your order. Please note that as the acknowledgement is sent to you automatically, an error may have been made of which we are not aware despite our best efforts (please see under 'Non-acceptance of an order' heading). Because of this, we retain the right to cancel the order.

Non-acceptance of an Order
Orders may be rejected as a result of one of the following:

The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment or payment not received.
The identification of a pricing or product description error.
A system error - such as automatic confirmation making an error.
You request delivery outside of UK mainland and do not accept the extra delivery charges.

Cancellation of an Order
If, for whatever reason, you wish to cancel your order please let us know as soon as possible. Once and order has been started in production, we are unable to cancel. We suggest you do not refuse to accept delivery of an order as a way of cancellation. If delivery of an order is refused the goods will be returned to us by our carriers. We will be charged for this return and we will deduct these charges, plus handling charges, from any refund amount.

All prices are exclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges and any other charges as set out in the 'Delivery Costs' section. Some items may incur extra charges because of the item being particularly heavy or bulky. Wherever possible we have made every effort to highlight these items. However, before your order is confirmed and accepted, we may contact you to inform you of any further charges.

Payment can be made by any of the methods specified in the 'Payment' section and payment will be debited and cleared from your account.

You confirm that the credit, debit or store card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. Please note that we do not accept American Express Cards.

Delivery Of Order
Although we endeavour to dispatch most stock item orders within 24hrs please allow up to 10 days for deliveries. Certain non stock items, and those items on special order, may take longer. Unless we have stated otherwise in writing, delivery dates are not guaranteed, although we shall make every reasonable effort to deliver the goods by any quoted delivery date.

Delivery Costs
Prices apply to UK delivery only. For orders that are deemed as heavy or bulky goods, please call 01536 522957 as extra costs may apply. Orders placed online, regardless of this request to call, will not be accepted.

Returns Policy
Our products and goods are manufactured with some of the best materials and production techniques available.  However, If you find you need to return your products for refund or exchange, please note the points below:-

Unused merchandise may be returned for a no-quibble full refund providing it is returned in its original condition and original packaging within 7 days of receipt.

Used goods cannot be returned unless defective in manufacture.

Please remember that proof of posting is not proof of receipt - we suggest you return by recorded delivery or other signed for service - the goods belong to you until we receive them.  Returns are sent at your own expense and we will only refund the costs of postage where the item returned is faulty.

Please include your contact details, reason for return and of course your original payment details if you require a refund.

If items are missing from your order, please notify us within 7 days.

Returns Checklist (please ensure you follow all the points below to minimise any delay in dealing with your exchange or return).

Please wrap the item securely for transit using the original packaging.
Please do not mark or deface the manufacturers packaging.
Please post goods back to us ensuring that they packed and labelled carefully. Please note that we cannot be held responsible for items lost or damaged in the post. We also recommend that you use a recorded delivery service whenever possible..

Once we have received and verified the returned item we will initiate the refund, replacement or exchange. This does not affect your statutory rights.

Third party Links
Please note that once you have left the KPE Graphics website, even via a link on our site, we cannot be held liable for any other websites policies.

Our rights
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof, including products) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website or mail order. We may also update the Conditions from time to time, and your continued use of the website shall be deemed to be your acceptance of such changes. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website.

All articles, reports, trademarks, graphics, text, content, sound and other elements making up the website and mail order catalogues are protected by copyrights, trademarks and/or other proprietary rights.
You aquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Website in accordance with these terms and conditions and to download no more than one copy of the Website for your personal, non-commercial use.

No order is binding to you or
Grafico (GB) Ltd t/a KPE Graphics until we have accepted it.

All prices are subject to change. However, we will notify you before a contract is accepted and payment actually taken from your account.

Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.

Please send any comments to our Head Office Address:
KPE Graphics
A6 Business Centre
Telford Way
NN16 8UN